Our Guarantee & Warranty - Alcott Chimney Queens

The Alcott Chimney Queens Guarantee

We’ve been sweeping and repairing chimneys in Queens since 2002, and the way we see it, a guarantee shouldn’t be a paragraph of fine print you need a lawyer to decode. Here’s what ours means in plain language: you get a written price before any work begins, a written guarantee on every repair we make, and if that repair fails during the coverage period, we come back and fix it free. That’s the whole deal. No prorated nonsense, no “that part wasn’t covered” phone calls. Ruben Castellano, Owner of Alcott Chimney Queens, stands behind what his crews put their hands on, and the paperwork says so.

Call (518) 719-4643

What’s Covered

• Workmanship on every repair. Every chimney repair, gas fireplace fix, and liner installation we perform is backed by a written guarantee, and if the repair fails within the coverage period, the second visit costs you nothing.
• Parts and materials we specify. We carry and install professional trade brands including DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we handle any material warranty claims on our end so you’re not stuck on hold with a manufacturer.
• Cleanup and respect for your home. We lay down protection before a sweep, we haul out every bit of soot and creosote dust we create, and we leave your hearth the way we found it, minus the danger.
• On-time arrival with a named technician. You’ll know the technician’s name and see their photo before we arrive, and they’ll show you a photo ID badge at the door. No mystery vans, no strangers in your hallway.
• Honest pricing, written down first. Your written price is delivered before any work starts. If the scope changes, the price changes on paper first, and you approve it before we touch another tool.

Our Satisfaction Promise

If something isn’t right, we make it right. That’s the 365-Day Done Right Promise, and it’s not a catchy slogan we slapped on a truck magnet. It’s a full year of accountability on every completed job. Here’s how it actually works if you’re unhappy: you call us at (518) 719-4643 and a live person answers, day or night. We listen to what’s wrong, we look at the job, and we either fix it on the spot or schedule the return visit. If the issue is a repair that failed, the second visit is free. If a sweep left dust you’re still wiping off your mantel a week later, we’re back out with a covered work area and a sincere apology. Ruben built this company in Queens on the idea that a homeowner who has to fight for what they paid for is a homeowner who won’t call back. We’d rather earn the call back.

Licensed & Insured Backing

Paperwork matters, but only if it’s real. Our licensing and insurance aren’t laminated certificates we point at from across the room. They mean the work is performed by a legitimate, accountable company, not a guy with a ladder and a Shop-Vac who undercut everyone’s quote. They mean you’re protected if something goes wrong on the job, including property damage or an injury on your property. And because we operate as part of the Threshold Group family of home-service companies, every technician passes a background check and identity verification before ever stepping into a Queens home. That’s the Threshold Standard, and it’s not an optional upgrade. It’s the baseline. So when we hand you a written guarantee, it’s backed by more than good intentions. It’s backed by a company that’s licensed, insured, and has been answering for its work in Queens since 2002.

What Our Guarantee Doesn’t Pretend to Be

We won’t promise you a chimney that never needs sweeping again. Nobody can promise that, not with a straight face. What we promise is this: we’ll clean what’s there, we’ll show you what we found with camera evidence when a chimney inspection is warranted, and we’ll tell you plainly if something can safely wait. If your liner is degrading but has another season in it, we’ll say so, and we’ll put a price in writing for when you’re ready. We recommend HeatShield resurfacing or a DuraFlex liner because those are the products chimney professionals specify for Queens homes, not because the margin is better. The guarantee covers the work we do, and the 365-Day Done Right Promise covers your peace of mind for a full year. That’s the honest version.

Frequently Asked Questions